What are your shipping costs?
P & P starts from £1.46 and is thereafter, calculated on the weight of your package. Items are sent first class "untracked" delivery with Royal Mail.
Can I request my items to be sent "Signed For/Tracked" delivery?
Yes - simply select “Upgrade to First Class Signed For Delivery” and add to your order and I will process accordingly, if you have ordered more than 4 bottles of polish you will have to select a quantity of 2. If you inadvertently overpay shipping costs I will refund the excess.
How long will my items take to arrive?
Most polishes are made in small batches prior to going on sale so they will be dispatched within 1-3 working days of you placing an order. You will be sent a shipping email when items are on their way. All items dispatched from Scotland, UK.
What if my items don’t arrive?
I obtain a "proof of postage" receipt for each package I send. I can provide you with a copy of this, on request. You are entitled to make a compensation claim against Royal Mail if your items have not arrived within 15 working days, of being sent. You can get a claims form from your local post office. I, therefore, cannot be held responsible if your order goes missing. If you do not agree with my shipping policies, then please do not place an order.
Can I order more than 4 bottles of polish in one order?
Yes - Royal Mail restrictions permits me to send a maximum of 4 bottles of polish per package. So, if your order is more than 4 bottles – I will send your items in multiple packages.
What if a polish arrives and it is broken?
Please take a photo of it and send them to me via email and I will happily replace it. Email: email@example.com