I hand make all polishes at home in small batches so there may be a very slight variance to the colour shades from the pictures in my shop. Different camera shots may also show colours slightly differently too, for example, using or not using a camera flash. I try to take all my pictures in natural day light as much as possible, although in Scotland this can prove somewhat difficult at times!
All products purchased through For Your Nails Only website are covered by my 14 day guarantee. If you are not totally satisfied with your order, please return the unused product to me within 14 days of your order date and I will refund you for this product. However, if you have used the item, for hygiene reasons, I unfortunately cannot accept a return.
What should I do if I receive an incorrect item?
I have high standards when it comes to packaging your order however mistakes can occur, from time to time. I apologise if you have received an incorrect item and I aim to resolve this with minimal inconvenience. It is very useful to me if you can send me pictures of received items & invoice so I can work towards a quick solution.
What should I do if my item is damaged?
I apologise if you have received a damaged item. I take care to prevent any damage to your goods during transit, however, it is possible that problems during shipping may arise. Please take a picture of the damaged item and send to me and I will happily replace this item.
How do I report a fault with my product?
I apologise if you believe there is a fault with your item, I take all complaints regarding the quality of my products seriously and I will strive to investigate the reported fault fully. In order to do this I ask that you contact me via the email address below. Please provide details of the fault and where possible attach pictures to your message.
How do I arrange a return?
Please contact me via the email address below. I will need to know your full name and order number, the item you want to return and the reason for return. I will provide you with the return address. Please package the item securely.
You will need to obtain a proof of postage receipt, from your post office, when you send your item back to me. Proof of postage is free of charge. If in the rare event your returned package is lost in transit I will not be able to process your refund or replacement. If you request a replacement and the product is no longer available, I will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it arrives back to me. Please therefore ensure that you send your item back using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
I am more than happy to refund postage costs only if the return is required due to my error, for instance; if wrong item was sent or item is damaged or faulty.
With regards to any returns please contact me via email: firstname.lastname@example.org
37 Kingsley Avenue