What are your shipping costs?
P & P starts from £1.50 and is thereafter, calculated on the weight of your package. Items are sent first class "untracked" delivery with Royal Mail.
Can I request my items to be sent "Signed For/Tracked" delivery?
Yes - simply select “Upgrade to First Class Signed For Delivery” and add to your order and I will process accordingly, if you have ordered more than 4 bottles of polish you will have to select a quantity of 2. If you inadvertently overpay shipping costs I will refund the excess.
How long will my items take to arrive?
Most polishes are made in small batches prior to going on sale so they will be dispatched within 1-3 working days of you placing an order. You will be sent a shipping email when items are on their way. All items dispatched from Scotland, UK.
What if my items don’t arrive?
We obtain a "proof of postage" receipt for each package we send. We can provide you with a copy of this, on request. A compensation claim against Royal Mail can be made if your items have not arrived within 10 working days, of being sent. We will make claim on your behalf, and then send replacement items once payment has been successfully refunded. In the event the item is no longer available, a full refund will be made. If you do not agree with our shipping policies, then please do not place an order.
Can I order more than 4 bottles of polish in one order?
Yes - Royal Mail restrictions permits me to send a maximum of 4 bottles of polish per package. So, if your order is more than 4 bottles – We will send your items in multiple packages.
What if a polish arrives and it is broken?
We will happily replace it if you can provide photographic evidence of damage. Please contact us via "contact" page on website.