What are your shipping costs?
P & P starts from £1.50 and is thereafter, calculated on the weight of your package. Items are sent first class "untracked" delivery with Royal Mail.
Can I request my items to be sent "Signed For/Tracked" delivery?
Yes - simply select “Upgrade to First Class Signed For Delivery” and add to your order and I will process accordingly, if you have ordered more than 4 bottles of polish you will have to select a quantity of 2. If you inadvertently overpay shipping costs I will refund the excess.
How long will my items take to arrive?
Most polishes are made in small batches prior to going on sale so they will be dispatched within 1-3 working days of you placing an order. You will be sent a shipping email when items are on their way. All items dispatched from Scotland, UK.
What if my items don’t arrive?
I obtain a "proof of postage" receipt for each package I send. I can provide you with a copy of this, on request. A compensation claim against Royal Mail can be made if your items have not arrived within 10 working days, of being sent. I will make claim on your behalf, and then send replacement items once payment has been successfully refunded. In the event the item is no longer available, a full refund will be made. If you do not agree with my shipping policies, then please do not place an order.
Can I order more than 4 bottles of polish in one order?
Yes - Royal Mail restrictions permits me to send a maximum of 4 bottles of polish per package. So, if your order is more than 4 bottles – I will send your items in multiple packages.
What if a polish arrives and it is broken?
I will happily replace it if you can provide photographic evidence of damage. Please contact me via "contact" page on website.