What are your shipping costs?
P & P starts from £1.60 and is thereafter, calculated on the weight of your package.
Can I request my items to be sent "Signed For/Tracked" delivery?
Yes - simply select this option at checkout.
How long will my items take to arrive?
All our polishes are made in small batches prior to going on sale so they will be dispatched within 1-3 working days of you placing an order.
For any preorders turn around time will be clearly stated.
You will be sent a shipping email once items are are dropped off at the post office. All items are dispatched from Falkirk, Scotland, UK.
If you live locally to us and wish to pick up your order, please select this option at checkout. We will email you when your order is ready for collection.
What if my items don’t arrive?
A compensation claim against Royal Mail can be made if your items have not arrived within 10 working days, of being sent. We will make claim on your behalf, and then send replacement items once payment has been successfully refunded. In the event the item is no longer available, a full refund will be made. If you do not agree with our shipping policies, then please do not place an order.
Can I order up to 8 bottles of polish in one order?
Yes - we have a business account with Royal Mail so we are permitted to send a maximum of 8 bottles of polish per package. If you wish to order 9 bottles of polish or more, just select My Hermes shipping option at checkout.
What if a polish arrives and it is broken?
We will happily replace it if you can provide photographic evidence of damage. Please contact us via "contact" page on website.